If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The contact details for reaching our support team are listed on this page — use whichever channel suits you best, and your message will reach a real person who is authorised to look into your account directly.

Our team handles a wide range of issues: account access and verification, deposit and withdrawal queries, bonus eligibility and wagering questions, and anything else that affects your experience on BetMica. If your question relates to a transaction, it helps to include your registered username, the date and approximate amount involved, and the payment method you used. Giving us those details upfront means we can usually resolve things in a single exchange rather than going back and forth asking for information we need anyway.

What happens after you get in touch

Once your message reaches us, it is logged and assigned to a member of the team. You will receive a confirmation that we have received it. From there, the agent handling your case reviews your account, checks the relevant records, and responds with either a resolution or a clear explanation of the next steps. We do not pass messages between departments without keeping you informed of where things stand.

If your concern is more serious — for example, if you feel a decision we have made is unfair or that your account has been handled incorrectly — you are entitled to raise a formal complaint. A formal complaint is treated differently from a routine query: it is escalated to a senior member of the team and reviewed against our terms and the standards set by our licensing authority, Anjouan Gaming (Comoros). If we are unable to resolve a formal complaint to your satisfaction, we will explain what further options are available to you.

Responsible gambling requests

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated as a priority. If you contact us asking to restrict or close your account for responsible gambling reasons, that request is not delayed or subject to standard processing queues. We take these seriously, and we act on them promptly. If you are in a difficult moment, please say so clearly in your message — it makes a difference to how we handle it.

One final point on security: we will never ask you to share your password, your full card number, or any one-time verification code via email or chat. If you ever receive a message claiming to be from BetMica that asks for any of those details, do not respond to it — contact us through the official channels on this page instead. Protecting your account is a shared responsibility, and we take our part in that seriously.